Principles of Supervision Planning and Organizing Section
18% of exam14 questions
18%
This section covers how supervisors develop strategic plans, set objectives, and organize resources to achieve organizational goals. You'll need to understand techniques for workforce planning, budgeting, scheduling, and coordinating activities across departments.
Principles of Supervision Leadership Styles Section
16% of exam12 questions
16%
This section examines different approaches to leadership including autocratic, democratic, and laissez-faire styles. You'll learn when to apply situational leadership and how to adapt your management approach based on employee maturity levels and task complexity.
Principles of Supervision Communication and Interpersonal Skills Section
15% of exam12 questions
15%
This section focuses on effective communication techniques including active listening, giving feedback, and conducting meetings. You'll learn how to handle difficult conversations, resolve conflicts, and communicate up, down, and across organizational hierarchies.
Principles of Supervision Employee Development and Training Section
14% of exam12 questions
14%
This section covers methods for developing employee skills through coaching, mentoring, and formal training programs. You'll understand how to identify skill gaps, create development plans, and measure training effectiveness while supporting career advancement.
Principles of Supervision Performance Management Section
13% of exam10 questions
13%
This section addresses setting performance standards, conducting evaluations, and managing both high and low performers. You'll learn progressive discipline procedures, documentation requirements, and how to link individual performance to organizational objectives.
Principles of Supervision Legal and Ethical Issues Section
12% of exam10 questions
12%
This section covers employment law basics including discrimination, harassment, safety regulations, and wage/hour requirements. You'll understand supervisor liability, proper documentation practices, and how to handle sensitive situations while maintaining ethical standards.
Principles of Supervision Team Building and Motivation Section
12% of exam10 questions
12%
This section explores motivational theories like Maslow's hierarchy and Herzberg's two-factor theory, plus practical techniques for building cohesive teams. You'll learn how to create positive work environments, recognize achievements, and address team dynamics issues.